Ways HR Can Demonstrate
ROI to the C-Suite

PIHRA Virtual Peer Exchange Chat
A peer-led networking and discussion experience for HR professionals

Join PIHRA’s Virtual Peer Exchange, designed for HR professionals who want to connect with one another, expand their community, and engage in meaningful conversations around today’s most relevant and pressing HR topics. Facilitated by Michelle Landrum, Chair of PIHRA Pasadena, and Liliana Arguello, Director of Membership for PIHRA, this session creates a collaborative space for HR peers to share experiences, insights, and practical approaches.

Hosted virtually for convenience, the session is intentionally designed to be highly interactive and connection driven. Learning comes from the collective experience in the room, with participants engaging through facilitated conversations and breakout discussions that encourage relationship building and real dialogue.

What to expect:

• Peer to peer discussions focused on current HR topics and challenges (no formal presentation)
• Facilitated breakout conversations that encourage connection and idea sharing
• A supportive environment centered on collaboration and shared learning
• Practical takeaways driven by real world HR experience
  

Attendees
HR professionals and People leaders who value community, collaboration, and learning from peers.

Important Participation & Technical Notes

• This is a highly interactive session, and active participation is key
• Please ensure your audio and video are working so that you can fully engage with peers
• No solicitation — this is a peer only, HR knowledge sharing space
• Microsoft Teams: Technical Requirements for Breakout Rooms
  • Use the latest version of Microsoft Teams App
  • If joining via browser, use a supported browser - Microsoft Edge recommended (Safari and Chrome do not support Teams functionality)

Program Agenda

12:00pm - 12:05pm | Welcome & Icebreaker
12:05pm - 12:10pm | Monthly Topic Overview
12:10pm - 12:30pm | Breakout Session 1
12:30pm - 12:50pm | Breakout Session 2
12:50pm - 1:00pm | Group Share & Closing

Faciliator

Michelle Landrum, CEBS, GBDS
Chair of PIHRA Pasadena, and Vice President, Employee Benefits, Gallagher

Michelle Landrum is a Vice President at Gallagher with over 17 years of experience in employee benefits brokerage. She partners with mid-market employers (100 – 5,000 employees) across a wide range of industries to design and deliver strategic benefits solutions that improve employee experience, reduce administrative burden, and align with broader organizational goals. Michelle brings a hands-on, consultative approach to every relationship, serving as a trusted advisor and strategic partner to HR and finance leaders navigating today’s complex benefits landscape.

Michelle earned her Bachelor of Science in Business Administration with a focus in Human Resources Management from Troy University. She holds the Certified Employee Benefit Specialist (CEBS) and Group Benefits Disability Specialist (GBDS) designations, as well as a certificate in Global Benefits Management.

Michelle is deeply engaged in the HR and benefits community. She is the founder and Board President of Aerospace HR of SoCal and serves as the Board Chair of PIHRA Pasadena and the Board President of the Los Angeles chapter of ISCEBS, the premier education resource for benefits professionals. Her volunteer work also includes advocacy and support for organizations serving foster youth and animal welfare.

Registration Rates

Free!!! to all PIHRA Members and Guests
Don't delay --- register online today!
Online registration stays open up till the time webinar starts.

Cancellation Policy

If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours.

Additional Information/Disclaimer

PIHRA does not allow the use of AI-powered notetaking tools (such as Otter.ai, Fireflies, Fathom, or similar services) during webinars. By registering, you agree not to record, transcribe, or capture content using AI tools.

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

The Engagement Engine:
Simple Practices for Deeper
Connection and Team Culture

presented by Cecilia Gorman

In today’s corporate and global landscape, building strong team connections and a healthy company culture matters more than ever. As hybrid and remote work become the norm, many teams are experiencing a level of disconnection that leaders worry could have lasting effects on engagement, trust, and culture.

Led by management training consultant Cecilia Gorman, this session offers a practical and accessible way to strengthen or rebuild a sense of belonging, camaraderie, and shared purpose. The session explores how intentional team rituals can anchor connection, reinforce values, and support a positive, resilient culture.

By the end of the session, participants will understand how small, consistent moments of connection can have an outsized impact on team strength and morale. You will leave with concrete, easy-to-apply strategies for introducing meaningful rituals into your own workplace.

Key Takeaways:

• The power of connection: Learn a simple, effective tool for strengthening relationships and building more connected teams.
• Countering disconnect with intention: Discover how to apply these connection tools in both your work and personal life to bridge gaps and deepen trust.
• Building culture when it matters most: Explore how shared, engaging moments can strengthen team cohesion and how small, intentional practices can create a meaningful cultural impact.

Program Agenda

7:30am - 8:00am | Registration & Networking
8:00am | Breakfast is Served!
8:00am - 8:15am | Welcome & Announcements
8:15am - 8:30am | Around the Room Self Introductions
8:30am - 8:35am | A Word from our Sponsor
8:35am - 9:45am | Speaker
9:45am - 10:00am | Prize Drawing and Close

Speaker

Cecilia Gorman

Cecilia Gorman is a management training consultant who regularly works with HR leaders and managers, delivering engaging, practical sessions that resonate with the real challenges of leading teams today.

Drawing from her background in advertising, creative operations, and organizational leadership, Cecilia understands the pressures managers face and translates that insight into clear, usable tools. Her flagship program, Manager Boot Camp, equips leaders with practical skills they can apply immediately. As well, she's created an aresenal of mini-coures and interactive guidebooks for managers.

Cecilia’s work is grounded in a simple mission: to inspire, educate, and help people reach their full potential at work.

HR Certification

This program is valid for 1.25 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org. Professionals In Human Resources Association (PIHRA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been pre-approved for 1.25 HR (General) recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Registration Rates

Don't delay --- register online today!
Online registration will be available through Wednesday, June 17, 2026, or if sold out.

Sponsored By

Cancellation Policy

There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.

Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

HR Risk Management:
Practical Strategies to Avoid Litigation

presented by Kevin Brown

HR professionals make hundreds of decisions that can either reduce risk or unintentionally invite litigation. Join us for an engaging lunch program as we explore practical HR best practices to help prevent employee claims, strengthen documentation, improve manager decision-making, and navigate today’s workplace challenges with confidence. Walk away with actionable strategies you can use immediately.

Program Agenda

11:00am | Registration
11:30am | Lunch and Announcements
12:00pm | Presentation
1:00pm | Q & A and Close

Speaker

Kevin Brown
Partner, Snell & Wilmer

Kevin Brown is a Partner at Snell & Wilmer LLP in the Labor & Employment practice group, where he advises employers on California and federal employment law compliance, risk management, workplace investigations, and HR best practices. He has trained thousands of managers on harassment prevention, employee relations, and compliance. Kevin also serves as a Lieutenant Colonel in the U.S. Marine Corps Reserve, following prior service as a military attorney and naval aviator.

HR Certification

This program is valid for 1.25 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org. Professionals In Human Resources Association (PIHRA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been pre-approved for 1.25 California-specific recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Registration Rates

Don't delay --- register online today!
Online registration will be available through Thursday, June 25, 2026, or if sold out.

Cancellation Policy

There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.

Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

The HR Risk Playbook:
Documentation, Training,
and Enforcement

presented by Art Garcia

Why HR risk is a board-level issue in 2026: rising EPLI premiums, AI-related claims, remote/hybrid documentation gaps, and what regulators and plaintiff's counsel are actually looking for.

Part 1 — Documentation: The "if it isn't written down, it didn't happen" principle in practice. What belongs in a personnel file vs. a supervisor file vs. an investigation file. Performance documentation that holds up: contemporaneous notes, specific behavioral examples, and the language to avoid. Documenting accommodations, leave, and interactive-process conversations. Retention schedules and litigation holds.

Part 2 — Training: Building a defensible training program: required vs. recommended topics by jurisdiction (CA-specific callouts for the Riverside audience — SB 1343, AB 1825 refreshers, AB 2188/2288). Manager training as the highest-leverage risk reducer. Tracking, attestations, and refresh cadence. Common mistakes that turn training into a liability rather than a defense.

Part 3 — Enforcement: Consistent application — the single biggest factor in disparate-treatment claims. Progressive discipline that actually progresses. Investigations: scope, witnesses, written findings, and the Faragher-Ellerth defense. When to escalate, when to pause, and when to involve counsel.

Q&A and Real-World Scenarios: Audience-submitted situations or two prepared case studies — one on documentation gone wrong, one on inconsistent enforcement.

Takeaways: A one-page "HR Risk Playbook" checklist attendees can bring back to their teams.

Program Agenda

11:15am - 11:30am | Registration, Networking, and Lunch Orders
11:30am - 11:45am | Welcome and Chapter Announcements PIHRA Riverside welcome Introductions and agenda overview
11:45am - 12:45pm | Featured Speaker Presentation Interactive presentation and discussion Key leadership frameworks and takeaways
12:45pm - 1:05pm | Q&A and Group Discussion
1:05pm - 1:15pm | Closing Remarks and Next Steps

Speaker

Art Garcia
Associate, Holland & Knight LLP

Art Garcia is a Los Angeles attorney and member of Holland & Knight's Labor and Employment Group. Mr. Garcia's practice focuses on a variety of matters involving wage and hour compliance, wrongful termination, discrimination, retaliation and harassment.

In addition, Mr. Garcia helps clients navigate leave and reasonable accommodation laws, employee and independent contractor classifications, exempt and nonexempt employee statuses, reductions in workforce, union matters and internal investigations.

Prior to joining Holland & Knight, Mr. Garcia was an attorney at a global labor and employment defense firm, where he gained experience defending clients in active litigation and negotiating the early resolution of their issues.

While in law school, Mr. Garcia was president of the Labor and Employment Law Association and assisted in securing a Labor and Employment Law Concentration within the school.

HR Certification

This program is valid for 1.25 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org. Professionals In Human Resources Association (PIHRA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been pre-approved for 1.25 California-specific recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Registration Rates

Don't delay --- register online today!
Online registration will be available through Wednesday, July 1, 2026, or if sold out.

Sponsored By

Cancellation Policy

There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.

Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

PIHRA Temecula Valley
Summer Social

No speaker.
No PowerPoint.
No employment law updates.
(No one will ask you to explain California meal and rest periods.)

Just a fun afternoon with fellow HR professionals at **Rustico Ristorante & Pizzeria**!

Come enjoy great pizza, refreshing drinks, lots of laughs, and the chance to connect with people who truly understand the joys (and occasional chaos) of HR life.

Whether you want to make new connections, catch up with familiar faces, swap “you won’t believe what happened at work” stories, or simply get out of the office for a bit, this is your kind of event.

Because HR deserves a summer break too! (Need to feed the family? Take home a pizza!)

Bring a colleague and come hang out with your HR people.

No agenda. No pressure. Just people, pizza, and good conversation. 

Registration Rates

*Free registration if registering onsite and joining PIHRA!
Don't delay --- register online today!
Online registration will be available through Thursday, July 16, 2026, or if sold out.

Cancellation Policy

There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.

Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

Managing Generational Differences

PIHRA Virtual Peer Exchange Chat
A peer-led networking and discussion experience for HR professionals

Join PIHRA’s Virtual Peer Exchange, designed for HR professionals who want to connect with one another, expand their community, and engage in meaningful conversations around today’s most relevant and pressing HR topics. Facilitated by Michelle Landrum, Chair of PIHRA Pasadena, and Liliana Arguello, Director of Membership for PIHRA, this session creates a collaborative space for HR peers to share experiences, insights, and practical approaches.

Hosted virtually for convenience, the session is intentionally designed to be highly interactive and connection driven. Learning comes from the collective experience in the room, with participants engaging through facilitated conversations and breakout discussions that encourage relationship building and real dialogue.

What to expect:

• Peer to peer discussions focused on current HR topics and challenges (no formal presentation)
• Facilitated breakout conversations that encourage connection and idea sharing
• A supportive environment centered on collaboration and shared learning
• Practical takeaways driven by real world HR experience
  

Attendees
HR professionals and People leaders who value community, collaboration, and learning from peers.

Important Participation & Technical Notes

• This is a highly interactive session, and active participation is key
• Please ensure your audio and video are working so that you can fully engage with peers
• No solicitation — this is a peer only, HR knowledge sharing space
• Microsoft Teams: Technical Requirements for Breakout Rooms
  • Use the latest version of Microsoft Teams App
  • If joining via browser, use a supported browser - Microsoft Edge recommended (Safari and Chrome do not support Teams functionality)

Program Agenda

12:00pm - 12:05pm | Welcome & Icebreaker
12:05pm - 12:10pm | Monthly Topic Overview
12:10pm - 12:30pm | Breakout Session 1
12:30pm - 12:50pm | Breakout Session 2
12:50pm - 1:00pm | Group Share & Closing

Facilitator

Michelle Landrum, CEBS, GBDS
Chair of PIHRA Pasadena, and Vice President, Employee Benefits, Gallagher

Michelle Landrum is a Vice President at Gallagher with over 17 years of experience in employee benefits brokerage. She partners with mid-market employers (100 – 5,000 employees) across a wide range of industries to design and deliver strategic benefits solutions that improve employee experience, reduce administrative burden, and align with broader organizational goals. Michelle brings a hands-on, consultative approach to every relationship, serving as a trusted advisor and strategic partner to HR and finance leaders navigating today’s complex benefits landscape.

Michelle earned her Bachelor of Science in Business Administration with a focus in Human Resources Management from Troy University. She holds the Certified Employee Benefit Specialist (CEBS) and Group Benefits Disability Specialist (GBDS) designations, as well as a certificate in Global Benefits Management.

Michelle is deeply engaged in the HR and benefits community. She is the founder and Board President of Aerospace HR of SoCal and serves as the Board Chair of PIHRA Pasadena and the Board President of the Los Angeles chapter of ISCEBS, the premier education resource for benefits professionals. Her volunteer work also includes advocacy and support for organizations serving foster youth and animal welfare.

Registration Rates

Free!!! to all PIHRA Members and Guests
Don't delay --- register online today!
Online registration stays open up till the time webinar starts.

Cancellation Policy

If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours.

Additional Information/Disclaimer

PIHRA does not allow the use of AI-powered notetaking tools (such as Otter.ai, Fireflies, Fathom, or similar services) during webinars. By registering, you agree not to record, transcribe, or capture content using AI tools.

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

Resources for Humans:
Reframing HR for the AI Era
An Interactive Workshop with
Jon Orozco, MBA, SHRM-SCP & Merrell Botello

Most companies don't have an HR problem. They have a systems problem. And HR is still being treated like the order-taker — the paper-pusher, the cost center, the function called after the decisions get made.

It's time to change the conversation.

On Wednesday, August 5, PIHRA Riverside is hosting Jon Orozco, MBA, SHRM-SCP — Fractional Chief People Officer — and Merrell Botello of Nava Benefits for an interactive lunchtime workshop on reframing HR for what comes next: Resources for Humans. Not human resources. Resources. For. Humans.

This is not a deck-and-go session. We're keeping it tight: three golden nuggets, a printed workbook to walk you through it, table rounds of 4–6 so you actually talk to the people next to you, and you'll leave with an HR bestie for peer accountability after the room clears out.

We'll cover the brand reframe (and how to bring it back to your team and your title), the tech stack and AI policy framework every HR pro needs to be fluent in right now — because AI is going to either 10x your output or 10x around you — and we'll close with a Walk the Talk moment that turns connection into action.

Come for the golden nuggets. Stay for the HR bestie. Walk out ready to do something about it on Monday.

Three Key Takeaways (the "Three Golden Nuggets")

1. Reframe HR from order-takers to Resources for Humans. Walk away with the brand reframe (and the language to make it stick) that repositions HR from a cost center and paper-pushing function into the human-centered resource hub it was always meant to be — including a working approach for modernizing your own title to reflect your actual impact, not convention.
   
   
2. Build the HR tech stack that 10x's your work — before AI 10x's around you. Get a practitioner's view of the tech and AI tools every HR role should be fluent in (think: Fireflies replacing manual notes, AI-assisted workflows replacing copy-paste). Plus the defensible AI policy framework your organization needs now — covering what employees can use, what's off-limits, and how managers hold accountability when AI hides performance issues.
   
   
3. Make HR fun again — and make it stick. Leave the room with an HR bestie for peer accountability, a printed workbook to keep the work moving, and a Walk the Talk framework (24-minute walking meeting, 8 minutes about them / 8 about you / 8 about next time — and you've walked a mile). Real connection. Real action. No more death-by-deck.
   

Bring your laptops to participate in an interactive session!

Program Agenda

11:15am - 11:30am | Registration, Networking, and Lunch Orders
11:30am - 11:45am | Welcome and Chapter Announcements PIHRA Riverside welcome Introductions and agenda overview
11:45am - 12:45pm | Featured Speaker Presentation Interactive presentation and discussion Key leadership frameworks and takeaways
12:45pm - 1:05pm | Q&A and Group Discussion
1:05pm - 1:15pm | Closing Remarks and Next Steps

Speakers

Jon Orozco, MBA, SHRM-SCP
Fractional Chief People Officer

Jon Orozco builds People Systems and coaches leadership teams to actually run them — not with theory, but with systems that hold up under real laws, real pressure, and real humans. Most companies don't have an HR problem. They have a systems problem. People, HR, Finance, and IT operate in silos. Decisions don't connect. Data doesn't align. And when pressure hits, everything starts to break. That's where Jon steps in. He works at the intersection of compliance, execution, and leadership — the place where strategy either holds or falls apart. Jon helps leadership teams design People Systems that actually scale, align decisions across people, data, and business priorities, implement AI in ways that are practical, controlled, and defensible, and build operating rhythm and accountability at the executive level. From early-stage companies to Fortune 500 environments, he's led through hypergrowth, acquisitions, and high-risk transitions.

Merrell Botello
Nava Benefits

Merrell Botello is a connector first and an HR/benefits leader second — the "human hub" HR pros across Southern California call when they need a resource, a referral, or a real conversation. She partners with employers to take control back from carriers and pharma, advocate for employees as healthcare consumers, and make benefits actually work for the humans they're built for. A familiar face across the PIHRA network and a frequent host of community-building events, Merrell brings the energy, the network, and the make-HR-fun-again hype.

HR Certification

This program is valid for 1.25 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org. Professionals In Human Resources Association (PIHRA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been pre-approved for 1.25 HR (General) recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Registration Rates

Don't delay --- register online today!
Online registration will be available through Wednesday, August 5, 2026, or if sold out.

Sponsored By

Cancellation Policy

There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.

Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

Handling Employee Conflict

PIHRA Virtual Peer Exchange Chat
A peer-led networking and discussion experience for HR professionals

Join PIHRA’s Virtual Peer Exchange, designed for HR professionals who want to connect with one another, expand their community, and engage in meaningful conversations around today’s most relevant and pressing HR topics. Facilitated by Michelle Landrum, Chair of PIHRA Pasadena, and Liliana Arguello, Director of Membership for PIHRA, this session creates a collaborative space for HR peers to share experiences, insights, and practical approaches.

Hosted virtually for convenience, the session is intentionally designed to be highly interactive and connection driven. Learning comes from the collective experience in the room, with participants engaging through facilitated conversations and breakout discussions that encourage relationship building and real dialogue.

What to expect:

• Peer to peer discussions focused on current HR topics and challenges (no formal presentation)
• Facilitated breakout conversations that encourage connection and idea sharing
• A supportive environment centered on collaboration and shared learning
• Practical takeaways driven by real world HR experience
  

Attendees
HR professionals and People leaders who value community, collaboration, and learning from peers.

Important Participation & Technical Notes

• This is a highly interactive session, and active participation is key
• Please ensure your audio and video are working so that you can fully engage with peers
• No solicitation — this is a peer only, HR knowledge sharing space
• Microsoft Teams: Technical Requirements for Breakout Rooms
  • Use the latest version of Microsoft Teams App
  • If joining via browser, use a supported browser - Microsoft Edge recommended (Safari and Chrome do not support Teams functionality)

Program Agenda

12:00pm - 12:05pm | Welcome & Icebreaker
12:05pm - 12:10pm | Monthly Topic Overview
12:10pm - 12:30pm | Breakout Session 1
12:30pm - 12:50pm | Breakout Session 2
12:50pm - 1:00pm | Group Share & Closing

Facilitator

Michelle Landrum, CEBS, GBDS
Chair of PIHRA Pasadena, and Vice President, Employee Benefits, Gallagher

Michelle Landrum is a Vice President at Gallagher with over 17 years of experience in employee benefits brokerage. She partners with mid-market employers (100 – 5,000 employees) across a wide range of industries to design and deliver strategic benefits solutions that improve employee experience, reduce administrative burden, and align with broader organizational goals. Michelle brings a hands-on, consultative approach to every relationship, serving as a trusted advisor and strategic partner to HR and finance leaders navigating today’s complex benefits landscape.

Michelle earned her Bachelor of Science in Business Administration with a focus in Human Resources Management from Troy University. She holds the Certified Employee Benefit Specialist (CEBS) and Group Benefits Disability Specialist (GBDS) designations, as well as a certificate in Global Benefits Management.

Michelle is deeply engaged in the HR and benefits community. She is the founder and Board President of Aerospace HR of SoCal and serves as the Board Chair of PIHRA Pasadena and the Board President of the Los Angeles chapter of ISCEBS, the premier education resource for benefits professionals. Her volunteer work also includes advocacy and support for organizations serving foster youth and animal welfare.

Registration Rates

Free!!! to all PIHRA Members and Guests
Don't delay --- register online today!
Online registration stays open up till the time webinar starts.

Cancellation Policy

If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours.

Additional Information/Disclaimer

PIHRA does not allow the use of AI-powered notetaking tools (such as Otter.ai, Fireflies, Fathom, or similar services) during webinars. By registering, you agree not to record, transcribe, or capture content using AI tools.

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

Improv for HR: Serious Tools
Disguised as Play

presented by Paige Wilhide

Bring the power of play to your workplace through practical improv tools that build trust, strengthen communication, and create psychological safety without sacrificing professionalism.

3 Takeaways:

• Lead hard conversations with more confidence and less stress
  Learn simple improv techniques to stay grounded, listen better, and respond clearly when emotions are high or the room feels tense.
  
  
• Build trust and psychological safety fast
  Practice behaviors that help people feel safe to speak up, share ideas, and make mistakes without fear, then learn how to bring that into meetings, trainings, and everyday HR moments.
  
  
• Improve collaboration when things move fast
  Use “in-the-moment” tools that strengthen teamwork, reduce friction, and help teams adapt during change, especially in today’s high-speed work environment

Program Agenda

11:15am - 11:30am | Registration, Networking, and Lunch Orders
11:30am - 11:45am | Welcome and Chapter Announcements PIHRA Riverside welcome Introductions and agenda overview
11:45am - 12:45pm | Featured Speaker Presentation Interactive presentation and discussion Key leadership frameworks and takeaways
12:45pm - 1:05pm | Q&A and Group Discussion
1:05pm - 1:15pm | Closing Remarks and Next Steps

Speaker

Paige Wilhide
Founder, Yes and Co.

Paige Wilhide is a speaker, play facilitator, actor, and longtime improv performer who helps teams connect, communicate, and feel more confident through the power of play.

She trained at top improv programs like UCB and The Groundlings, and she’s known for bringing big energy, sharp humor, and real heart. Paige also created and starred in the award-winning solo show *Breakup Addict*, including a run at the Edinburgh Fringe, the world’s largest arts festival.

Now Paige is bringing an entertaining, fresh approach to HR training. This is not the same old workshop. It’s a new concept that helps people build trust, speak up, and work better together through simple improv activities. No acting skills needed, just show up ready to try something different, have fun, and walk away with real workplace skills. 

HR Certification

This program is valid for 1.25 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org. Professionals In Human Resources Association (PIHRA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been pre-approved for 1.25 HR (General) recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Registration Rates

Don't delay --- register online today!
Online registration will be available through Wednesday, September 2, 2026, or if sold out.

Sponsored By

Cancellation Policy

There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.

Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

Improving Cross-Training and
Knowledge Transfer

PIHRA Virtual Peer Exchange Chat
A peer-led networking and discussion experience for HR professionals

Join PIHRA’s Virtual Peer Exchange, designed for HR professionals who want to connect with one another, expand their community, and engage in meaningful conversations around today’s most relevant and pressing HR topics. Facilitated by Michelle Landrum, Chair of PIHRA Pasadena, and Liliana Arguello, Director of Membership for PIHRA, this session creates a collaborative space for HR peers to share experiences, insights, and practical approaches.

Hosted virtually for convenience, the session is intentionally designed to be highly interactive and connection driven. Learning comes from the collective experience in the room, with participants engaging through facilitated conversations and breakout discussions that encourage relationship building and real dialogue.

What to expect:

• Peer to peer discussions focused on current HR topics and challenges (no formal presentation)
• Facilitated breakout conversations that encourage connection and idea sharing
• A supportive environment centered on collaboration and shared learning
• Practical takeaways driven by real world HR experience
  

Attendees
HR professionals and People leaders who value community, collaboration, and learning from peers.

Important Participation & Technical Notes

• This is a highly interactive session, and active participation is key
• Please ensure your audio and video are working so that you can fully engage with peers
• No solicitation — this is a peer only, HR knowledge sharing space
• Microsoft Teams: Technical Requirements for Breakout Rooms
  • Use the latest version of Microsoft Teams App
  • If joining via browser, use a supported browser - Microsoft Edge recommended (Safari and Chrome do not support Teams functionality)

Program Agenda

12:00pm - 12:05pm | Welcome & Icebreaker
12:05pm - 12:10pm | Monthly Topic Overview
12:10pm - 12:30pm | Breakout Session 1
12:30pm - 12:50pm | Breakout Session 2
12:50pm - 1:00pm | Group Share & Closing

Facilitator

Michelle Landrum, CEBS, GBDS
Chair of PIHRA Pasadena, and Vice President, Employee Benefits, Gallagher

Michelle Landrum is a Vice President at Gallagher with over 17 years of experience in employee benefits brokerage. She partners with mid-market employers (100 – 5,000 employees) across a wide range of industries to design and deliver strategic benefits solutions that improve employee experience, reduce administrative burden, and align with broader organizational goals. Michelle brings a hands-on, consultative approach to every relationship, serving as a trusted advisor and strategic partner to HR and finance leaders navigating today’s complex benefits landscape.

Michelle earned her Bachelor of Science in Business Administration with a focus in Human Resources Management from Troy University. She holds the Certified Employee Benefit Specialist (CEBS) and Group Benefits Disability Specialist (GBDS) designations, as well as a certificate in Global Benefits Management.

Michelle is deeply engaged in the HR and benefits community. She is the founder and Board President of Aerospace HR of SoCal and serves as the Board Chair of PIHRA Pasadena and the Board President of the Los Angeles chapter of ISCEBS, the premier education resource for benefits professionals. Her volunteer work also includes advocacy and support for organizations serving foster youth and animal welfare.

Registration Rates

Free!!! to all PIHRA Members and Guests
Don't delay --- register online today!
Online registration stays open up till the time webinar starts.

Cancellation Policy

If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours.

Additional Information/Disclaimer

PIHRA does not allow the use of AI-powered notetaking tools (such as Otter.ai, Fireflies, Fathom, or similar services) during webinars. By registering, you agree not to record, transcribe, or capture content using AI tools.

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.

Supporting Employee Mental Health

PIHRA Virtual Peer Exchange Chat
A peer-led networking and discussion experience for HR professionals

Join PIHRA’s Virtual Peer Exchange, designed for HR professionals who want to connect with one another, expand their community, and engage in meaningful conversations around today’s most relevant and pressing HR topics. Facilitated by Michelle Landrum, Chair of PIHRA Pasadena, and Liliana Arguello, Director of Membership for PIHRA, this session creates a collaborative space for HR peers to share experiences, insights, and practical approaches.

Hosted virtually for convenience, the session is intentionally designed to be highly interactive and connection driven. Learning comes from the collective experience in the room, with participants engaging through facilitated conversations and breakout discussions that encourage relationship building and real dialogue.

What to expect:

• Peer to peer discussions focused on current HR topics and challenges (no formal presentation)
• Facilitated breakout conversations that encourage connection and idea sharing
• A supportive environment centered on collaboration and shared learning
• Practical takeaways driven by real world HR experience
  

Attendees
HR professionals and People leaders who value community, collaboration, and learning from peers.

Important Participation & Technical Notes

• This is a highly interactive session, and active participation is key
• Please ensure your audio and video are working so that you can fully engage with peers
• No solicitation — this is a peer only, HR knowledge sharing space
• Microsoft Teams: Technical Requirements for Breakout Rooms
  • Use the latest version of Microsoft Teams App
  • If joining via browser, use a supported browser - Microsoft Edge recommended (Safari and Chrome do not support Teams functionality)

Program Agenda

12:00pm - 12:05pm | Welcome & Icebreaker
12:05pm - 12:10pm | Monthly Topic Overview
12:10pm - 12:30pm | Breakout Session 1
12:30pm - 12:50pm | Breakout Session 2
12:50pm - 1:00pm | Group Share & Closing

Facilitator

Michelle Landrum, CEBS, GBDS
Chair of PIHRA Pasadena, and Vice President, Employee Benefits, Gallagher

Michelle Landrum is a Vice President at Gallagher with over 17 years of experience in employee benefits brokerage. She partners with mid-market employers (100 – 5,000 employees) across a wide range of industries to design and deliver strategic benefits solutions that improve employee experience, reduce administrative burden, and align with broader organizational goals. Michelle brings a hands-on, consultative approach to every relationship, serving as a trusted advisor and strategic partner to HR and finance leaders navigating today’s complex benefits landscape.

Michelle earned her Bachelor of Science in Business Administration with a focus in Human Resources Management from Troy University. She holds the Certified Employee Benefit Specialist (CEBS) and Group Benefits Disability Specialist (GBDS) designations, as well as a certificate in Global Benefits Management.

Michelle is deeply engaged in the HR and benefits community. She is the founder and Board President of Aerospace HR of SoCal and serves as the Board Chair of PIHRA Pasadena and the Board President of the Los Angeles chapter of ISCEBS, the premier education resource for benefits professionals. Her volunteer work also includes advocacy and support for organizations serving foster youth and animal welfare.

Registration Rates

Free!!! to all PIHRA Members and Guests
Don't delay --- register online today!
Online registration stays open up till the time webinar starts.

Cancellation Policy

If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours.

Additional Information/Disclaimer

PIHRA does not allow the use of AI-powered notetaking tools (such as Otter.ai, Fireflies, Fathom, or similar services) during webinars. By registering, you agree not to record, transcribe, or capture content using AI tools.

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. By registering, you agree to have your contact information shared with the sponsors and presenters of the event. You will have the option to opt-out of communications received.