Exceeding Employee Expectations
in Times of Stress
presented by Clark Souers
If you’ve ever wondered how companies get on “Best Places to Work” lists, this webinar will discuss the key elements that companies will have to master, especially in this current time of stress. While it may seem difficult to exceed expectations of employees while you’re managing new work from home structures or a reduction in workforce, how you handle these trying times will directly impact your reputation in the industry when all is said and done.
Though this webinar topic is a follow up to an in-person meeting, attendees will find a lot of value in the ideas Clark presents on increasing HR impact to the organization. This session will focus on providing superior service to our employees through the art of employee engagement, specific behaviors that exceed expectations, de-escalation techniques and cultivating a service culture.
- Provide various techniques in providing superior HR service to your employees.
- A review of specific behaviors that can exceed employee service expectations.
- Tips to create a service culture within the organization.
- Maintaining high levels of service remotely
Clark Souers, EXPERT EFFECT℠
Clark is the Owner of EXPERT EFFECT℠, a company that he founded which not only provides human resources excellence for a minimal investment, but surrounds business executives, celebrities, entrepreneurs, athletes and high-performing students with a team of stress-resiliency experts. Before launching his adventure as an entrepreneur, Clark held several leadership roles in the field of human resources during his 20-year career, which spanned the entertainment, hotel and non-profit industries. Clark has developed a reputation of being a visionary when it comes to supporting people and organizations with thriving in a complex world.
This program is valid for 1.0 PDC for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
Professionals In Human Resources Association (PIHRA) is recognized by the Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.
This program has been submitted to the HR Certification Institute (HRCI) for review.
The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.
Online registration stays open up till the time webinar starts.
There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.
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