CANCELLED - Burbank/Glendale - Interpersonal Conflict: A Tale of Two Models
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CANCELLED - Burbank/Glendale - Interpersonal Conflict: A Tale of Two Models

When: Wednesday, March 25, 2020
11:30 AM - 1:30 PM
Where: Pickwick Gardens Conference Center
1001 W Riverside Dr
Burbank, California  91506
United States
Presenter: Dr. Sam Alibrando
Contact: Germaine Cresmer

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PIHRA Burbank/Glendale

Interpersonal Conflict: A Tale of Two Models

presented by Dr. Sam Alibrando


Interpersonal conflict at work (or anywhere for that matter) is inevitable. How well we handle it can make all the difference to our effectiveness at work not to mention our personal enjoyment and satisfaction. 

In this presentation the speaker will present two models to understand conflict:

  1. The Thomas-Kilman model of conflict–for resolving differences and relational impasses; and
  2. The Interpersonal Triangle Model to understanding and road map for handling conflict–based on emotional imbalance. (This last model & roadmap is based on the speaker’s book on emotional intelligence: The Three Dimensions of Emotion: Finding the Balance of Power, Heart & Mindfulness.)

Three Learning Objectives:

  1.  Learn the 5 types of conflict management and which one do you favor?
  2. Identify the three types of reactivity to conflict and the one effective response to conflict.
  3. Learn about (and begin to practice) the tool or roadmap to finding your relational sweet spot – the best place to handle conflict.



All our decisions about in-person PIHRA events will be based on guidance and recommendations from the CDC, WHO, state, and local officials. As the COVID-19 situation evolves, so too will our decisions. As of March 15th, all in-person PIHRA events are cancelled through the end of May. Those that paid to attend will be receiving a full refund between now and the next 30 days. 

For #HR support and resources, please visit the #PIHRA COVID-19 Resource page:  


Program Agenda

11:30am - 12:00pm - Welcome/Registration/Networking
12:00pm - 1:30pm - Speaker Presentation 
Lunch will be served



  Sam Alibrando, Ph.D., Clinical & Organizational Psychologist, PAC, Inc.

Dr. Sam Alibrando, a respected clinical psychologist, organizational consultant, mediator, executive coach, workshop facilitator and author, brings his 30+ years of experience as a psychologist to help individuals grow and organizations select and development its senior level leaders and teams.

He is the author of two books: Follow the Yellow Brick Road … his book on the change process; and The 3 Dimensions of Emotion: Finding the Balance of Power, Heart & Mindfulness … his award winning (business) book on emotional intelligence. ( ). He has worked with companies such as American Red Cross, Applied Materials, Farmers Insurance, JPL and Jacobs Engineering (to mention a few).

He also has a part-time clinical practice in Pasadena California with two other associates. He serves or has served as Associate Clinical Professor at Fuller Seminary, Board member of Rose City Clinic, President of the San Gabriel Valley Psych Association and the Clinical Director of Fuller Psych and Family Services.



This program is valid for 1.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

Professionals In Human Resources Association (PIHRA) is recognized by the Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been approved for 1.5 HR (General) recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.


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Cancellation Policy

There will be a 50% administration fee for any cancellation. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to an event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.


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