PIHRA Long Beach
Watch Your Tone -
The Goldilocks Approach
presented by Elizabeth Danziger
Our tone determines the success of our message. A harsh or cold tone makes the reader snap shut like an oyster that was stuck with a stick. A mushy tone reduces results.
We’re looking for the Goldilocks tone: Not too formal, not too informal, not too cold, not too warm: Just right!
In this presentation, you will learn what all good business email has in common and discover practical tools for making sure you maintain an appropriate tone in all situations. As we plow through our inbox, it’s easy to get into a mindset of “Next! Next! Next!”, churning out email responses quickly without regard to tone. To master our tone – and increase the chance that our reader will be open to our message – we need to slow down and imagine how our words will appear in our reader's mind.
Our goal is for the reader to find our tone just right.
11:00am - 11:30am Networking
11:30am - 11:45am Buffet Lunch/Seating/
11:45am - 12:00pm PIHRA Business and Introductions of Guests
12:00pm - 1:15pm Speaker Presentation
1:15pm - 1:30pm Opportunity Drawings and Closing
Elizabeth Danziger, WorkTalk Communications Consulting
Elizabeth Danziger founded Worktalk in 1987 to support businesses in building both their brand culture and their customer experience by communicating more effectively. She does this by providing strategic and practical tools that equip employees to feel confident and inspired to communicate with clarity and purpose. She offers workshops, webinars, and coaching in business communication, specializing in written communication and email effectiveness. She is the author of four books, including the business writing text Get to the Point! originally published by Random House. She can be reached at firstname.lastname@example.org. For more information, go to worktalk.com.
This program is valid for 1.25 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
Professionals In Human Resources Association (PIHRA) is recognized by the Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.
This program has been approved for 1.25 HR (General) recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
|PIHRA Member In-Transition
Online registration closes on Wednesday, January 15, 2020 at 12:00pm. Registrations after this date will only be taken onsite.
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