Burbank/Glendale - “Don't Let Me Hear You Say That Again!" Managing a Multilingual Workforce..
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Burbank/Glendale - “Don't Let Me Hear You Say That Again!

When: Tuesday, July 23, 2019
11:30 AM - 1:30 PM
Where: Pickwick Gardens Conference Center
1001 W Riverside Dr
Burbank, California  91506
United States
Presenter: Betsy Johnson
Contact: Germaine Cresmer

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PIHRA Burbank/Glendale

“Don't Let Me Hear You Say That Again!” Managing a Multilingual Workforce in California (Without Getting Sued)

presented by Betsy Johnson


Census data indicates that more and more California workers were born outside of the United States and 27 percent of all California residents are foreign-born. As the workplace continues to become more diverse, employers are striving to foster an inclusive work environment. This can be difficult when employees speak to each other, customers, clients, and vendors in different languages. Some employers try to solve this problem by implementing language restrictions; however, requiring English only at work can run afoul of California laws and new regulations on national origin discrimination.

This session will discuss the steps employers can take to create a workplace that is safe, productive, and inclusive within the parameters established by California laws and regulations, including how to craft a compliant workplace language policy.

Attendees will:

  • Learn the legal parameters for implementing language policies
  • Receive practical guidance on handling employee complaints that arise in multi-lingual workplace
  • Receive guidance and suggestions for drafting and implementing a compliant language policy


Program Agenda

11:30am - 12:00pm - Welcome/Registration/Networking

12:00pm - 1:30pm - Speaker Presentation Lunch will be served




Betsy Johnson has represented employers in California since 1985. Ms. Johnson actively partners with her clients to provide innovative and practical advice employment matters and “best practices.” She believes in taking a proactive approach to developing, drafting and implementing personnel and pay practice policies and procedures, employee compensation, managing employee performance, creating strategies for managing disability and leave of absence issues, and assisting in corporate reorganizations. Prior to moving to Los Angeles, Ms. Johnson practiced in New York and represented the NYC Patrolmen’s Benevolent Association (PBA) in labor relations matters, including representing the PBA as Special Counsel at the NYC Pension Trust Fund. In college, Ms. Johnson played basketball for the University of South Carolina Lady Gamecocks. She also played basketball for Warwick University, winners of the English Inter-Collegiate Basketball Championship, the Coventry Cougars and on the English National All-Star Team.  



This program is valid for 1.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Professionals In Human Resources Association (PIHRA) is recognized by the Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been approved for 1.5 California-specific recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.


Registration Rates

Category Pre-Registration Onsite
PIHRA Member $39 $49
Guest/Nonmember $54 $60
PIHRA Member In-Transition $20 $20
PIHRA Student Member $20 $20

Online registration closes on Monday, July 22, 2019, at 8:00pm. Registrations after this date will only be taken onsite.


Cancellation Policy

There will be a 50% administration fee for any cancellation. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to an event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.


Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities.